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Frequently Asked Questions

Goblins & Gemstones was developed by Kalamba Games, a Malta-based slot studio known for innovative features and high-quality game development.
The slot was officially released on December 10, 2020.
The slot offers an RTP of 96.71%, which is above the industry average of approximately 96%. This means that over millions of spins, the game returns £96.71 for every £100 wagered, though individual session results will vary significantly due to the random nature of slot outcomes.
Yes, the game is fully optimised for mobile play on iOS and Android devices using HTML5 technology, with no download required. The touch controls work seamlessly, and the graphics maintain their quality on smaller screens.
The maximum win is 400x your line bet, achievable through combinations of stacked wilds and premium symbols during base game or bonus features. At maximum stake of £200, this represents a potential £80,000 win.
Land three treasure chest scatter symbols anywhere on the reels to access the bonus selection, where free spins is one of three possible rewards alongside the Candy House bonus and instant coin win.
Three random bonuses (Wonder Spin, Fairy Surprise, Wild Spin) can trigger during any base game spin, adding extra symbols, converting losses to wins, or adding stacked wilds. These features activate frequently and significantly enhance base game entertainment.
Absolutely. The low to medium volatility, straightforward gameplay, and entertaining features make it ideal for newcomers to online slots. The intuitive interface and forgiving variance allow new players to enjoy extended sessions while learning slot mechanics.
NetEnt's Fairytale Legends series includes Red Riding Hood and Mirror Mirror, each featuring similar production values and engaging bonus mechanics based on beloved fairy tales.
Yes, most UK-licensed casinos offer demo mode, allowing you to experience all features without financial risk before playing with real money. We recommend demo play to understand the game mechanics before committing real funds.
The random fairy features typically activate every 15-25 spins on average, providing regular entertainment throughout base game play.
Yes, Fairytale Legends: Hansel and Gretel uses a certified random number generator independently audited by eCOGRA, ensuring all outcomes are completely random and fair.
Heist has an RTP (Return to Player) of 93.8%. This is below the industry average of approximately 96%, meaning the house edge is 6.2%. The RTP is calculated over millions of spins and doesn't guarantee individual session results. UK players should factor this into their bankroll management strategy.
The maximum win in Heist's base game is 2,500x your line bet, achieved by landing five Bank Robber (Neil Quailand) symbols on a payline. This can be enhanced by the 2x multiplier from the Explosive Wild feature. At maximum stake of £150, significant wins are possible, though the cap is modest compared to modern high-volatility slots.
Heist is playable on mobile devices following its conversion from Flash to HTML5. However, as an older title originally designed for desktop, the mobile experience may not be as polished as games built specifically for mobile play. For the best experience, we recommend playing on a tablet or desktop computer. UK players seeking a fully mobile-optimised heist experience should consider Betsoft's newer title, Heist: Bank Rush Hold & Win.
The Vault Bonus is triggered by landing three or more Vault symbols on any active payline during a single spin. Once activated, you enter a second-screen bonus game where you must choose how Neil Quailand will attempt to break into the safe. Options include demolition, safecracking, or code cracking. Your choices determine your progress through the bonus and ultimately affect your payout.
The C4 Explosive serves as Heist's wild symbol with a unique mechanic. When it lands in the centre position of reel three (middle reel, middle row), it triggers the Explosive Wild feature. The C4 detonates, expanding to cover the entire third reel with wilds. All wins involving this wild reel are multiplied by 2x. Additionally, players may have the option to lock the wild reel in place for subsequent spins.
Yes, Heist is available in free demo mode at many online casinos and slot review sites. Playing for free allows UK players to experience all game features without risking real money. This is an excellent way to understand the game mechanics, bonus features, and volatility before committing any funds. Demo mode uses play credits instead of real money but otherwise functions identically to the real-money version.
Heist is classified as a medium volatility slot with a hit rate of 42.68%. This means wins occur on approximately 43% of spins, providing a balanced experience between frequent smaller wins and occasional larger payouts. Medium volatility makes Heist suitable for UK players with various bankroll sizes who want consistent action without the extreme swings of high-volatility games.
Heist features 30 fixed paylines across its 5-reel, 3-row grid. All paylines are active on every spin, meaning you cannot adjust the number of lines played. This ensures maximum winning opportunities with each spin whilst simplifying the betting structure. The minimum bet covers all 30 lines at £0.30, whilst the maximum bet of £150 allows up to 5 coins per line at £1 coin value.
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